The services we provide

We provide social care and support services for people who may be elderly and or frail, chronically sick and or have a disability; helping them remain living independently in their own home. 

These are the services we provide

Personal social care

Assistance from a Care Worker

  • To get in to and out of bed including using aids and adaptations,
  • To dress and undress including using aids and adaptations,
  • To wash, bathe, or shower including using aids and adaptations,
  • With oral hygiene, hair care, nail filing and facial shaving,
  • To use the toilet including using aids and adaptations,
  • Assistance with continence and catheter care
  • With medication storage, preparation, prompting and administration

Practical Tasks

Completed by a Care Worker

  • Preparing and serving food and drink
  • Cleaning the kitchen, bathroom and bedroom
  • Washing and drying clothes and bedding
  • Choosing and collecting shopping
  • Ordering and collecting medication
  • Companionship and support
  • Assistance to attend social and recreational activities

Please contact us if you need some other service or assistance we have not listed, as we may be able to help. However there are some services like nursing care, that we are not registered to provide.

We can provide our services in the following local areas;           

The City of Stoke on Trent, Newcastle under Lyme, Kidsgrove, Biddulph, Leek and other surrounding communities and villages in North Staffordshire

Quote Icon Very prompt…I wouldn’t manage without them

Doris

Quote Icon The carers couldn’t have been better if I had picked them myself

Irene

These are our service standards that we aim to achieve as we deliver care and support

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Continuity of care

If we are unable to provide you with your usual Care Worker, we will let you know in advance and ensure you know the name of the replacement worker.

Dignity and respect

The Care Workers will provide the service agreed in your care plan and treat you and your home with care and respect.

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Punctuality

If the care worker is unable to attend at the agreed time, we will inform you as soon as we can of alternative arrangements.

Confidentiality

We will take care of your personal details, and will not share them unless failure to do so would put you at risk.

Insurance Cover

MSC Homecare has the required Employers, Public Liability and Professional indemnity Insurance, if you require details please contact us.

Policies and Procedures

We have a range of documents that define how we provide social care and support services. These are designed to ensure we all understand what is expected and required. For example; how to administer Medication? Each member of the team is trained to ensure they can comply with them. They are regularly reviewed to ensure they ensure the best quality of service possible.

Changes to Services

We can make temporary changes to the services we provide to you. For example when you let us know (it needs to be more than 24 hours before), that you do not need a call, because you are going to be out or don’t need the call. Repeated changes or a request for permanent changes will require a Care Plan Review.

Compliments

We also like to know when the standard of service or the care provided by a Care Worker is exceptional. Please contact a Care Coordinator directly; they will record your comments. We also contact you to complete regular Service User Satisfaction Surveys, as these help us to check and improve our service to you.

Complaints

If we fall short of our expected standards, or if you are unhappy with the service (or with a Care Worker) please tell us. We will respond to your concerns and investigate your complaints. You can do this by contacting the Care Coordinator at the MSC Homecare Office.

If you are dissatisfied with the response you receive you may wish to take your complaint further, please contact the Registered Manager – Wendy Smith or the Responsible Person (registered with CQC) Paul Foster

Speak to MSC Homecare today

Care Workers are the essential members of the team, please take our mini assessment here if you think working as a care worker is something you could do?
Or give us a call on 01782 823338 or email: enquiries@mschomecare.co.uk